Satisfied or satisfied
We stand behind our products, their quality, design, and technicity.
That said, sometimes, a product is not the right fit, does not feel right, or deliver on your expectations. That is why we offer our "Decathlon Satisfied or Satisfied Guarantee".
If you are unsatisfied, for any reason, then we will make it our mission to identify the right product for you. Your satisfaction is our purpose. If you need help on our products, don't hesitate to Contact us or to go to our nearest store.
If no other product works for you, and you remain unsatisfied, then we will gladly accept returns for a replacement product or refunds, within 365 days after purchase. Valid for both in store and online purchases.
We will not accept returns of products for replacement or refund with ordinary wear and tear or damage caused by improper use or accidents.
Replacement for a return - Website
If you wish to return a product that you purchased through our Website, our customer team is here to help. Subject to Satisfied or Satisfied policy you will receive a replacement items or a refund for the purchase price plus any applicable sales taxes, less any non-refundable charge. Please see return process here.
Decathlon will cover all the shipping costs associated with your return except for items excluded from our return policy (like mountain bikes, basketball hoops, snowboards, surfboards, tents, and other larger / heavier items).
Average shipping costs for oversized products are shown bellow. However for better service we will calculate the real time shipping cost while checking out:
|Weight Thresholds||Shipping within California||Shipping outside of California|
|0 to 9 lbs||$10.00||$12.00|
|> 9 lbs||$20.00||$25.00|
|> 30 lbs||$50.00||$65.00|
|> 100 lbs||$100.00||$125.00|
|> 200 lbs||$200.00||$230.00|
Replacement for a return - In Store
Subject to Satisfied or Satisfied policy, if you return a product that you purchased in-store or on the Website, at any of our store locations, we will gladly help you find the best alternative product or refund you on the spot.
If an incorrect product was shipped to you, please Contact Us as indicated in the section below to request the correct product. While this is rare, it can happen. We will provide you with the necessary instructions to ship back the incorrect product at our cost and will promptly arrange for shipment of a replacement product.
Defective or Damaged Products or Gifts
If a defective or damaged product was shipped to you, please see our Warranty Policy. As per our mission, we will take care of you.
How to Return a Product or a Gift
- How to return items to one of our stores
If you are near San Francisco, feel free to come by our stores and return your product in person. Our staff is able to handle the particulars of your return all at once.
We are open Monday through Saturday 9AM-8PM and Sunday 9AM-7PM.
- How to return small items by mail
Follow these five steps:
1. Visit our Returns page and enter your email address where requested.
2. You will receive a return authorization email with instructions on how to return your item(s) and get your refund.
3. Once the details of your return are confirmed, a pre-paid return label will be provided to you.
4. Using the original shipping packaging when possible, place your item(s) in a shipping bag or a box, and affix the label to the outside.
5. Drop off your package at any UPS Store or other UPS Ground collection point.
- How to return items over 20 lbs and/or over 5' by mail
Follow these five steps:
1. Using the original shipping packaging when possible, pack the item securely and include the original product packaging and tags if available.
2. Include proof of purchase (order confirmation email or store receipt) plus your name, address, email, phone number and member number (if applicable) and a brief description of why you’re returning the item. (No return code required.)
3. Address your package to:
7240 Edgewater Dr
OAKLAND, CA 94621, USA
4. Send your package using a carrier that can provide tracking and insurance. Decathlon is not responsible for items lost or damaged in transit.
5. We recommend keeping the return tracking number for your return package. You may track your return shipment with the tracking number on the carrier’s website like UPS: www.ups.com/tracking
The risk of loss and title for items shipped by you do not pass to us until we receive the items from the carrier.
Terms of Sale
This Returns & Refunds Policy is incorporated by reference into the Terms of Sale.
How to Contact Us
If you have any feedback, comments, questions, requests, and/or other communications regarding returns and refunds, please contact the Customer Service Department : Contact us